CUSTOMER SERVICE / HELP

View: Frequently Asked Questions

General Help

Shipping
Returns
Track Your Order
Manage Your Account
Automatic Reorder
Elder Express Lane (List)
Payment Methods
Online Payment Protection
Privacy Policy
Terms of Use
About Us

CALL US at (800) 910-7790

Phone Hours: 9AM-9PM Monday-Friday

If calling after hours, you can leave a voicemail and your call will be returned the next business day morning.

email us: support@elderdepot.com

We welcome your ideas, suggestions and comments!
feedback@elderdepot.com

Frequently Asked Questions

Do you have an Print Catalog (offline)?
Do you accept medicare, medicaid, or other types of insurance for payment?
How long will it take to receive my order?
Will I be able to track my order?
How can I place an order off-line?
Why do I sometimes receive my order in separate shipments?
Do you ship to U.S. territories (Alaska, Hawaii, and Puerto Rico?
Do you ship outside of the United States?
Do you ship incontinence products in discreet packaging?
Do you have a storefront?
Do you accept purchase orders?
Do you provide product samples?
Do you provide wholesale or bulk order pricing?
What is the mailing address for Elder Depot?
How do I RETURN an item?

If you do not see your question listed here, please forward an e-mail
to support@elderdepot.com and you will receive a response shortly.

Do you have a Print Catalog (offline)?
We do not presently have a print catalog available at this time. All of our current products are available within our online catalog, providing convenient shopping 24 hours a day, 365 days a year. A printer-friendly icon is located at the top of each product details page for printing convenience.
Do you accept Medicare, Medicaid, or other types of Insurance for payment?
We do not currently accept Medicare, Medicaid, or third party insurance for payment. Available forms of payment include Visa, MasterCard, Discover, American Express, PayPal, Checks, and Money Orders.
How long will it take to receive my order?
Orders will generally ship by the next business day, unless otherwise noted. Orders placed on Friday or over the weekend will ship on Monday. Packages ship UPS, FedEx, or USPS and typically arrive within 1-5 business days (depending on location). Expedited shipping (3-Day, 2nd Day, and Next Day) are available upon request. Please review our Shipping Policy for full details.
Will I be able to track my order?
Yes. Once an order has been shipped, an email confirmation will be emailed to you with the UPS, FedEx, or USPS tracking number(s). Orders can also be tracked online 24 hours a day by logging into your account and selecting "order history."
How can I place an order off-line?
Orders can be placed off-line by completing the checkout process and selecting "pay by phone" as the payment method for your order. You can then call customer service with your Order ID# and credit card information at (800) 910-7790. You can also select "Pay by Check or Money Order" if you prefer to mail in your order. For more details, please view our Ordering Instructions.
Why do I sometimes receive my order in separate shipments?
In order to ensure the most efficient time in transit for your products, Elder Depot uses various distribution facilities throughout the U.S. We always ship products from the closest warehouse to your location based on product availability. In some cases, this may result in the receipt of more than one package. Once the order has been shipped, an email will be sent with all tracking number(s) associated with your order.
Do you ship to Alaska, Hawaii, and Puerto Rico?
Elder Depot does ship to Alaska, Hawaii, and Puerto Rico. Orders can be placed online 24 hours a day using our secure online ordering system. Please note that free shipping does not apply to these states. For a more accurate shipping quote, please contact customer service by email at support@elderdepot.com or call (800) 910-7790, Monday through Friday from 9am-6pm EST.
Do you ship outside of the United States?
At the present time, we do not ship outside of the United States.
Do you ship incontinence products in discreet packaging?
Most of our cases of incontinence products ship directly in the manufacturer's brown shipping boxes, which in most cases does not indicate the contents on the outside of the box. It will typically include just the manufacturer item number. Most manufacturer's are now using discreet packaging.
Do you have a storefront?
Elder Depot does not have a retail storefront location. All items ship from our warehouse distribution centers located throughout the U.S.
Do you accept purchase orders?
Elder Depot does accept purchase orders and extends credit for government and business accounts only. Please contact customer service for a credit application by emailing support@elderdepot.com or calling (800) 910-7790, Monday through Friday from 9am-6pm EST.
Do you provide product samples?
We do not provide product samples. We recommend contacting the manufacturers' directly for product samples or trial offers.
Do you provide wholesale or bulk order pricing?
At the present time, we do not offer bulk or wholesale pricing to the general public. Government and established Business Account customers can contact customer support at (800) 910-7790 regarding volume ordering.
What is the mailing address for Elder Depot?
The address below is for mailing written correspondence only. Please do not send returns to this address.

Elder Depot
67 Buck Rd, Suite B25
Huntingdon Valley, PA 19006
How do I RETURN an item?
Returns are accepted within 30 days of the invoice date, unless otherwise noted. Returns must include a Return Authorization Number to be accepted by the warehouse. Please be sure to review our full Return Policy and Instructions.